FAQs

Contact Us

 

How can I get in contact?

Visit our Contact Us page for details about how and who to contact at DK

Where can I sign up for your newsletter?

Enter your email here and you’ll start receiving news from DK.

I’ve signed up to your newsletter but haven’t received anything.

To ensure our emails get to your inbox try adding dk@newsletters.uk.dk.com to your email address box, and also try checking your junk mail.

Can I unsubscribe from your newsletter?

At the bottom of our newsletters there is an “unsubscribe” link, click this and you will be removed from our DK Subscriber list.

 

Shopping

How do I buy a book on dk.com?

You can search for items by entering a few words into the search box. Once you've found the book you're looking for, simply click the Buy now button to add to your basket. After you've reviewed the items in your basket, you're ready to proceed to checkout and complete your order.

What payment methods do you accept?

You can pay safely and securely using your Visa or Mastercard debit or credit card.

What delivery options do you offer?

We offer standard delivery for £1.99, or you can choose express delivery for £2.99. Standard delivery takes 4-5 working days and express delivery takes 1-2 working days.

Do you deliver to addresses outside the UK?

At the moment no, we can only deliver to addresses within the UK.

I ordered a book on DK.com but it hasn't been delivered yet. Where is my order?

We're sorry to hear that your order hasn't reached you yet. Please contact our customer services team to find out the status of your order. You can reach them by calling +44 (0)203 176 2939 or sending an email to help@dkorders.com

Why can I no longer sign into DK.com?

You can sign up to our newsletter but we do not offer account set-up at this time.

How do I return a book?

We’re sorry to hear that you would like to return one of our books. Please refer to our Terms and Conditions page to see additional information on our returns policy. To return a title, please either fill out a cancellation form here, or contact our customer services team:

In writing:  to DK Returns, PO Box 48, Westham, East Sussex, BN23 6WB

By phone:  +44 (0)203 176 2939

By email:  help@dkorders.com

 

Marketing and Publicity

How do I request a review copy?

Please contact our press office on press@uk.dk.com

My company/organisation would like to use DK books in a promotion, how can I do that?

We’d be happy to discuss this. Contact us on marketing@uk.dk.com.

Where can I find out more about your competitions

For a list of competitions and their relevant terms and conditions click here. For information about a previous competition please email marketing@uk.dk.com.

 

Privacy

What is your privacy policy?

Click here to find out more about how important we view the issue of privacy online for adults and children.

Where are the terms and conditions for your website?

Click here to view.

 

General Queries

How can I get my book published?

We don't accept unsolicited manuscripts at DK. However, if you are looking for general advice on submitting a manuscript, your local library is a great place to start. Alternatively, a Literary Agent will know the most suitable publisher to take your manuscript to. A comprehensive listing of UK literary agents can be found in the Writers' and Artists' Yearbook, published annually by A & C Black.

How do I find out more about working for you?

For Jobs & HR information please visit our jobs minisite

Can I get help with my project?

We regularly receive requests for information, assistance and interviews for student research projects. Unfortunately due to time constraints and confidentiality we are unable to help here but we wish you all the best in your studies. 

How do I get more information about product safety?

We would be happy to help; please contact us on productsafety@dk.com

How do I request permission to reproduce material from a DK title?

To license an Image: enquiries@dkimages.com

To license content: digital.licensing@uk.dk.com

Text permissions - adult: adultpermissions@uk.penguingroup.com

Text permissions - children's: childrenspermissions@uk.penguingroup.com

How do I discuss creating a bespoke DK title for my company?

We work with companies of all shapes and sizes, creating bespoke products for their needs. From a digital product to a customised book, we can show you examples of our custom publishing and help create a solution that suits your business. Contact Michael.Stanfield@uk.dk.com for more information.

How can I recycle and dispose of DK electrical and electronic equipment?

The Waste Management (Waste Electrical and Electronic Equipment) Regulations and the Waste Management (Batteries and Accumulators) Regulations are designed to prevent and reduce the amount of waste going to landfill in the UK.  These regulations promote re-use, recycling and disposal of electrical and electronic equipment in an environmentally responsible manner.

 recyclingimage

Any product marked with the crossed-out wheelie bin symbol should not be disposed of in the normal waste stream.  DK customers are welcome to return DK branded electrical and electronic items (books that contain batteries such as our sound books, or the 10 Minutes a Day series) to our Returns team at the following address - and we will ensure safe recovery and recycling:

The Returns Department
Penguin Random House
Central Park
Rugby
Warwickshire
CV23 0WB
Tel: 08453134444

Alternatively you could take your DK products to an appropriate recycling facility.  To find your nearest WEEE recycling site in the UK please visit: www.recycle-more.co.uk

 

Apps and eBooks

Where can I find out more information about your apps

We publish a number of apps for iOS and Android. Visit this page for more information about our apps or visit the app store in your device.

I’ve never used an eBook, what do I need to know?

eBooks are digital files that can be used on computer screens, eReaders and mobile devices such as Tablets and mobile phones. They can be downloaded from the Internet or via a device. eBooks are interactive and often have enhanced features in the form of extra content.

How can I buy an eBook?

You can buy DK eBooks at the websites of a number of online retailers. Choose the title you want and make sure you have already downloaded the appropriate software to read it. Follow the instructions on the retailer site to purchase and download the file. To download an eBook you will need a device that can be connected to the Internet. This might be a PC, laptop, handheld computer, eReader, tablet device or smartphone. In some cases the device may already have eBook reading software and a gateway to a library of eBooks. In other cases you may need to install and activate eBook reading software.

The eBook I want to buy has a link to the retailer site but when I select it, the eBook is not available, where can I purchase it?

In most cases, where an eBook is available for a title, it will be available from all major retailers. However, there are some instances where we are unable to provide certain types of eBook to all of our retail partners. If the eBook you are looking for is not available from your chosen retailer then please select another.

What is the returns policy for eBooks?

The returns policy will be subject to the Terms and Conditions of Sale and Purchase on the retailer site. Please refer to these for more information.

 

DK English for Everyone

I've just purchased some English for Everyone books, where do I find more information about supporting audio materials and exercises?

We have a dedicated English for Everyone website where you can find all the information you need.

© 2017 Dorling Kindersley Limited. Registered Number 01177822, England. Registered Office: 80 Strand, London, WC2R 0RL. 'Dorling Kindersley', 'DK', 'Eyewitness' and the open book logo DK are trade marks of Dorling Kindersley Limited.
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