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FAQs

Why does this website look different?

 

Well spotted! We’ve been working hard to update the DK website and are very pleased to be able to show you the fruits of our labour. We hope you enjoy exploring. We’ve redesigned the site to help you navigate your way around our library and find books you like, and we’ve improved the search functionality to help you find interesting stuff. If you have any comments and would like to let us know what you think please feel free to contact us. We’d love to hear from you.

 

Contact Us

 

How can I get in contact?

 

Visit our Contact Us page for details about how and who to contact at DK

 

Where can I sign up for your newsletter?

 

Enter your email here and you’ll start receiving news from DK.

 

Can I unsubscribe from your newsletter?

 

At the bottom of our newsletters there is an “unsubscribe” link, click this and you will be removed from our DK Subscriber list.

 

Shopping

 

Why can I no longer buy books directly from DK.com?

 

DK currently does not fulfill customer orders online. On our product pages, you will find links to many online retailers and bookstores where DK books are available for purchase. Please see our Terms and Conditions for more detailed information.

 

If you have a query about a book you purchased before 17 November 2014 please contact our Customer Service team via email at ecommerce@us.penguingroup.com. Or you can also telephone us regarding your order on (800) 788-6262. Lines are open 8.30 am - 5.30 pm. Monday to Friday. Calls are charged at national rate. In order to ensure the quality of our service we occasionally monitor calls.

 

Why can I no longer sign into DK.com?

 

You can sign up to our newsletter but because DK no longer fulfills orders we do not offer account set-up.

 

How do I return a book?

 

We’re sorry to hear that you would like to return one of our books. We apologise for any errors that may have occurred when the book was printed. If you have a faulty book please return it to the store you purchased it from. DK sells its books to bookshops, who in turn have their own returns policies and will be able to advise you here.

 

What is your privacy policy?

 

Click here to find out more about how important we view the issue of privacy online for adults and children.

 

Where are the terms and conditions for your website?

 

Click here to view.

 

General Queries

 

How do I find out more about working for you?

 

For Jobs & HR information please visit our jobs minisite

 

Can I get help with my project?

 

We regularly receive requests for information, assistance and interviews for student research projects. Unfortunately due to time constraints and confidentiality we are unable to help here but we wish you all the best in your studies.

 

Apps and eBooks

 

I’ve never used an eBook, what do I need to know?

 

eBooks are digital files that can be used on computer screens, eReaders and mobile devices such as Tablets and mobile phones. They can be downloaded from the Internet or via a device. eBooks are interactive and often have enhanced features in the form of extra content.

 

How can I buy an eBook?

 

You can buy DK eBooks at the websites of a number of online retailers. Choose the title you want and make sure you have already downloaded the appropriate software to read it. Follow the instructions on the retailer site to purchase and download the file. To download an eBook you will need a device that can be connected to the Internet. This might be a PC, laptop, handheld computer, eReader, tablet device or smartphone. In some cases the device may already have eBook reading software and a gateway to a library of eBooks. In other cases you may need to install and activate eBook reading software.

 

What is the returns policy for eBooks?

 

The returns policy will be subject to the Terms and Conditions of Sale and Purchase on the retailer site. Please refer to these for more information.

© 2014 Dorling Kindersley™ Limited, Registered Number 01177822. England, Registered Office: 80 Strand, London, WC2R 0RL.'Dorling Kindersley', 'DK', 'Eyewitness' and the open book logo DK are registered or trade marks of DK.
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